We want you to love your Vosec products as much as we do. However, we only accept returns for faulty/broken products. Please follow the steps below to return your product.
For orders made on our website:
1. Returns are only accepted if the product is faulty/broken. If your product is faulty/broken, continue onto the next step.
2. Send us an email at firstname.lastname@example.org. Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form must be included with your return. Please keep in mind, we don’t cover the shipping cost for the return. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.
3. Once we receive the return to our warehouse, it will take approximately 2 business days to process a refund.
4. Once we issue a refund, it can take 5-7 business days for it to reflect in your original method of payment.